Secret Handshakes

Standards uber-guru Jeffrey Zeldman writes about his new Mac and the problems inherent in seemingly simple tasks like ejecting a CD. Design is more than meets the eye. Favorite quote:

My point was that a rudimentary computing task should not require arcane knowledge of secret handshakes.

It's as if my Lexus (if I had one) rolled down a hill and crashed into a tree because there was no parking brake. And then people wrote to tell me, "To set the parking brake, slide over to the passenger seat, roll down your window, and feel behind the windshield wiper until you notice a barely detectable, curved bump. Stroke it twice, then tug the wiper blade away from the windshield - but only for a second - and then release it. You should hear a very quiet click. The parking brake is now set."